Realizing you’ve made a mistake can quickly drop your heart to your stomach. Nobody wants to commit a major blunder and feel that way. Here are five questions to ask yourself when you end up having a slip up.
- What Happened? Before you leap into action to save face, it’s important to figure out what happened first. Did you misunderstand your instructions? Was there miscommunication somewhere? Finding the root of the mistake will help you better address the steps to take moving forward.
- How Do I Fix It? Now it’s time to figure out the necessary steps needed to fix the issue at hand. Do you need to loop in your senior officers? Do you need to email your clients? Your first move can either help or hurt the situation further — so choose wisely!
- Do I Need to Apologize? Nobody’s perfect; mistakes are bound to happen. But, it’s those who apologize that are able to move forward in a positive light. So while fixing your mistake is important, don’t let your pride get in the way of saying sorry!
- How Will I Prevent This in the Future? You’ve looked at the past (what happened and why), the present, and now it’s time to focus on the future. How will you prevent this mistake from occurring all over again? One mistake can be forgiven, but not the same one repeatedly.
- What’s One Key Takeaway? What have you learned from this mistake and the resolution process? If you’re able to identify one key lesson, this will all help you grow as a person and a professional. So in the end, this will all be worth it.
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