Conflict resolution is much like any other form of diversity – either you act or you don’t. When you deal with it in the workplace, look through a lens of opportunity. Conflict can be a healthy enabler of growth for your business and for all people involved. The leaders who confront issues when they first become apparent are often the most effective.
All about timing. Timing is everything when it comes to managing conflict. If you wait too long during times of adversity, you’ll lose momentum as a leader. Don’t hesitate to act – take your opportunity and run with it.
Know your boundaries. Everyone deals with conflict differently, so it’s important to know your limitations and boundaries with each employee. Try identifying triggers within your company and setting standards and expectations. Observe carefully and help others when they cross the line.
Respect differences. Rather than impose your rank, respect the unique differences in people and learn to see things from a different point of view. The workplace is more generationally and culturally diverse than ever before, so this will help you avoid unnecessary conflict in the future.
Confront the tension. Leadership often entails doing things most people don’t want to deal with, such as conflict resolution. You should confront tension rather than allowing it to fester – this can lead to a larger state of adversity.
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